Terms & Conditions

Company

Four Connolly Investments Pty Ltd (ABN 336 782 798 31)

DISPATCH, DELIVERY, RETURNS & WARRANTY POLICY

(Australia Only)

Dispatch & Delivery

We ship to virtually any address within Australia. Some products may be subject to shipping restrictions. We do not ship internationally unless specifically agreed in writing.

Shipping occurs Monday to Friday. Shipping days may change without notice due to operational or staffing requirements.

All shipments are sent via Australia Post Express Post with Signature on Delivery unless otherwise stated. All shipments are insured for loss or damage in transit.

Estimated shipping and delivery timeframes are provided at checkout and are estimates only. Delivery timeframes may vary depending on carrier performance and location.

Risk in the goods passes to you upon delivery.

TERMS & CONDITIONS

Acceptance or Rejection of Orders

We may reject or cancel an order where:

The product is unavailable
There is an error in pricing or product description
We suspect fraudulent activity
We are unable to fulfil the order for operational reasons

If we reject an order after payment, a full refund will be issued.

Each accepted order forms a separate binding agreement between you and Going Dark.

Back Orders

We aim to list only products that are available for dispatch. However, if a product becomes unavailable:

You will be notified as soon as practicable.
You may cancel the back order for a full refund.
We will use reasonable efforts to procure the product within 30 days.
If we cannot supply within that timeframe, we will offer:
- A refund; or
- An alternative product (if available).

We are not liable for supplier delays beyond our reasonable control.

FEES & CHARGES

All prices include GST where applicable.

Delivery fees are shown at checkout.

If an order is cancelled after dispatch, delivery fees are non-refundable unless the product is faulty or incorrectly supplied.

We reserve the right to change pricing without notice prior to order acceptance.

DAMAGED IN TRANSIT

You must inspect goods upon delivery.

If goods are visibly damaged:

Refuse delivery where possible; and
Notify us within 48 hours.

If damage is discovered after delivery, notify us within 14 days.

We may require photographs and original packaging to process transit damage claims.

WARRANTY & CONSUMER GUARANTEES

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a refund or replacement for a major failure and compensation for reasonably foreseeable loss or damage.

You are entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes or limits your statutory rights.

Major vs Minor Failures

A failure is considered major if:

The product would not have been purchased had the fault been known;
It is substantially unfit for its normal purpose and cannot be repaired within a reasonable time;
It differs significantly from its description;
It is unsafe.

For minor failures, we may choose to repair or replace the product within a reasonable time.

If repair cannot be completed within a reasonable time, the failure becomes major and you may choose a refund or replacement.

Manufacturer Warranties

Manufacturer warranties operate in addition to your ACL rights.

Warranty periods vary by brand and product.

Manufacturer warranties typically cover:

Manufacturing defects
Faults under normal intended use

Manufacturer warranties typically do not cover:

Accidental damage (including drops or impact)
Improper installation or mounting
Misuse or modification
Normal wear and tear
Damage beyond rated environmental limits

Where damage is assessed as accidental or misuse, warranty claims may be declined.

Assessment & Repair Process

All warranty claims require:

Troubleshooting steps
Return Authorisation (RMA)
Inspection by authorised technician or distributor

Assessment determines remedy.

We rely on independent technical findings when determining cause of failure.

Repair Timeframes

We aim to resolve claims promptly.

General guide:

Assessment: 1–2 weeks
Domestic repair: 2–6 weeks
Overseas repair (if required): typically up to 8 weeks

If repair cannot be completed within a reasonable time, we will provide an alternative remedy in accordance with ACL.

We will not require customers to wait an unreasonable period for overseas repair.

Replacement & Refund

Where a valid claim exists:

Minor failure → assessment for repair and if unable to be repaired in reasonable timeframe, or failure is terminal, customer chooses refund or replacement
Major failure → assessment for repair and if unable to be repaired in reasonable timeframe, or failure is terminal, customer chooses refund or replacement

Replacement units may be:

New
Factory refurbished
Equivalent specification

Refunds will be provided where:

A major failure exists; or
Repair cannot be completed within a reasonable time; or
Replacement is unavailable.

Refunds are issued to the original payment method.

RETURNS POLICY (Change of Mind)

We accept change-of-mind returns within 30 days provided:

The product is unused
In original packaging
In resalable condition

We may charge up to a 15% restocking fee for opened or non-resalable items.

We may refuse returns received in used or damaged condition.

Delivery fees are non-refundable for change-of-mind returns.

Used mounted optics are not eligible for change-of-mind return.

GIFT CARDS

Valid for 12 months from issue. Non-refundable.

TERMINATION

We may suspend or terminate site access for breach of these terms.

Accepted orders will not be affected unless supply becomes impossible, in which case a refund will be issued.

Changes to Terms

Terms may change for future orders.

Orders are governed by the terms in effect at the time of purchase.

WARRANTY CLAIM PROCESS

If you believe your product is faulty, please follow the steps below:

Step 1 – Contact Us

Email sales@goingdark.com.au with:

Order number
Product details
Description of issue
Photos or video (if applicable)

Step 2 – Troubleshooting

We may request basic troubleshooting steps such as firmware updates, reset procedures, or mounting verification.

Step 3 – Return Authorisation (RMA)

If required, we will issue a Return Authorisation and instructions.

Do not return goods without approval.

Step 4 – Assessment

Your product will be inspected by an authorised technician or distributor.

Assessment determines whether:

The issue is covered under warranty
The fault is minor or major under ACL
The product will be repaired, replaced or refunded

Step 5 – Resolution

We will advise outcome and timeframe.

If repair cannot be completed within a reasonable time, we will provide an alternative remedy in accordance with Australian Consumer Law.