Refund policy

Last updated: 15 September 2026

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). These guarantees apply in addition to anything in this policy and cannot be limited by it. Under the ACL, the products we sell must be of acceptable quality, match their description, and be fit for any purpose we have told you they will meet.

If a product fails to meet a consumer guarantee, you are entitled to a remedy. Whether that remedy is a repair, replacement or refund depends on whether the failure is major or minor.

Major failure

A failure is major if the product:

• would not have been bought had the fault been known;
• is substantially unfit for its normal purpose and cannot be made fit within a reasonable time;
• differs significantly from its description; or
• is unsafe.

For a major failure, you can choose a refund, a replacement, or to keep the product and be compensated for the drop in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by the fault.

Minor failure

For a minor failure, we may choose to repair the product, replace it, or refund you within a reasonable time. If a repair cannot be completed within a reasonable time, the failure is treated as major and you may then choose a refund or replacement.

Faulty products

If your product develops a fault, please contact us first at sales@goingdark.com.au with your order number, the product details and a description of the issue. Photos or video help us diagnose it quickly. Many thermal and night vision issues are settings or firmware related and can be resolved without a return.

Where a return is needed, we will guide you through the assessment and warranty process. Full details, including the step by step claim process, are set out on our Warranty page. Genuine Australian stock and local warranty support are among the reasons to buy from GoingDark rather than a grey import seller.

Change of mind returns

Change of mind returns are not required by law, but we want you to buy with confidence. We accept change of mind returns within 30 days of delivery, provided the product is:

• unused, and in new, resalable condition;
• in its original manufacturer's packaging with all original contents included, such as instruction manuals, accessories and additional components.

The following conditions apply to change of mind returns:

• Delivery fees are not refundable for change of mind returns, and return shipping is at your cost.
• Used or mounted optics are not eligible for change of mind return.
• All promotional items, free gifts or bonus items included with the purchase must also be returned. We are unable to accept partial returns on kits or bundled goods. If a complete return is not received, we reserve the right to charge a fee to return the goods to you.
• Any gift certificate issued as a free gift with a qualifying purchase becomes void when the qualifying product is returned. If that gift certificate has been used, we reserve the right to refuse the return or to refund you less the value of the gift certificate.

Restocking fees

We do not charge a restocking fee for most items returned within 30 days in new, unused condition with all original packaging and accessories, where our return conditions are met.

We reserve the right to charge a restocking fee of up to 15% on returns of opened, used or damaged products, or on returns that do not follow our return instructions. We may refuse any return received in non-resalable condition.

How to make a return

1. Email sales@goingdark.com.au with your order number and the reason for the return, within the return window.
2. We will confirm the return address and provide a return authorisation and instructions. Please do not send anything back before it is approved.
3. Pack the product securely in its original packaging. Optics are fragile, and proper packaging protects your refund.
4. Return it using a tracked and insured service. We cannot refund items lost or damaged in return transit.
5. Once we receive and inspect the product, we will process your remedy and email you confirmation. Refunds are issued to the original payment method.

Damaged in transit

Please inspect your order on arrival. If a product is visibly damaged on delivery, refuse the delivery where possible and contact us. If you notice damage after delivery, notify us within 14 days. We may ask for photographs and the original packaging to process a transit damage claim. Please keep your invoice, as we may need it to process your claim.

Gift cards

Gift cards are valid for 12 months from the date of issue and are not refundable.

Contact us

Email: sales@goingdark.com.au
Phone: 07 2111 8404
Post: PO Box 155, Jimboomba QLD 4280, Australia