Terms of service

Last updated: 15 September 2026

About these terms

These Terms of Service govern your access to and use of the GoingDark website and your purchase of products from us. GoingDark is operated by Four Connolly Investments Pty Ltd (ABN 33 678 279 831). In these terms, "GoingDark", "we", "us" and "our" refer to that company.

By using this website or placing an order, you agree to these terms. Please also read the related policies below, which form part of these terms:

• Refund and Returns Policy
• Shipping Policy
• Warranty
• Privacy Policy

Orders and acceptance

In certain circumstances we may need to reject your order. This may happen where the requested product is not available, or where there is an error in the price or product description shown on the site.

Each order we accept forms a separate binding agreement between you and us for the supply of those products. For each order we accept, we will supply the products in accordance with these terms and provide you with an email confirmation of the order.

If we reject an order placed through the site, we will try to notify you at the time you place it, or within a reasonable time afterwards. Where we reject or cancel an order after payment, we will provide a full refund.

Back orders

We aim to offer products for online sale only where the product is readily available to ship. From time to time, however, you may pay for a product that is not readily available. If this happens, we will notify you as soon as possible to let you know the item has been placed into our back order system.

You may not always wish to wait for a product that is not readily available. If you wish to cancel such an order, you can do so while it is still in our back order system by contacting us at sales@goingdark.com.au, and we will refund the amount you paid for the product.

Where a product is not readily available, we will use our best endeavours to procure it from our suppliers within 30 days of the date you place your order, and we guarantee to lock in the original purchase price of the back ordered item.

Where a product is temporarily out of stock but available directly from the supplier, we may ship directly from our supplier to you. This may cause an order of multiple items to arrive in multiple packages.

If we are not able to procure the product within this timeframe, we will contact you with the options, which could include:

• if we cannot source the product from the advertised supplier, we may need to cancel the order and provide you with a refund; or
• if we can source the product from a different supplier at a higher price than originally advertised, we will give you the choice of whether to buy it at the higher price. If you decide you no longer want the product, we will refund the original price paid.

Fees and charges

We will charge you, and you agree to pay, the purchase price of each product ordered, the delivery fee for your order that we notify to you when you place it, and any other fees and charges set out in these terms.

All fees, charges and prices for products include GST where applicable.

The purchase price of each product is shown on the site at the time you place your order. Prices on the site may not correspond to prices in store for the same product, and we are not obliged to match any prices. Prices change from time to time and we do not provide notice of these changes. Subject to these terms, and in particular our back order terms above, once we have accepted your order we will not change the prices that apply to the products in that order.

Flat rate shipping does not apply to international orders.

If you cancel an order, we will refund any amounts paid for that cancelled order, except that we will not refund delivery fees where the products in the cancelled order have already been dispatched for delivery.

Damaged products and returns

You must check any product delivered to you to determine whether it is damaged. If a product is damaged on delivery, you should refuse to take receipt of it and notify us. If you notice damage after delivery, you should notify us within 14 days of delivery, after which you may return the product in accordance with our Refund and Returns Policy.

Our Refund and Returns Policy is incorporated into these terms. You must provide the invoice we issued for your order to make a claim. If you do not, we may be unable to provide a refund. We will not refund the delivery fee where products have been delivered to you, unless you are returning the product because it was damaged.

Warranty

Products carry the manufacturer's warranty set out on our Warranty page, in addition to your rights under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right that cannot lawfully be excluded.

Export controls

Certain night vision and thermal imaging products are subject to Australian export controls administered by Defence Export Controls. You agree not to export, re-export or on-sell any such product contrary to those controls. Where an order is affected by export control requirements, we may need to decline or cancel it, and will refund any payment taken.

Lawful use and legality of information

Laws governing the use of thermal and night vision devices, particularly for hunting, vary by state and territory and change over time. Any information we publish about the use or legality of these products, including guides on this website, is general information only and is not legal advice. Before using any device, you are responsible for confirming the current rules with the relevant authority and land manager, for holding any firearms licence or permission required, and for using our products lawfully and safely.

Gift cards

Gift cards are valid for 12 months from the date of creation.

Termination

We may immediately suspend, terminate or limit your access to and use of the site, and where relevant your account, if you breach these terms and:

• the breach cannot be remedied; or
• you fail to remedy the breach within 10 days of our notice to you of that breach; or
• there is an emergency.

We may stop making the site, or any part of it, available without prior notice. If so, any orders we have already accepted will not be affected, unless the products ordered are no longer available or we are prevented from supplying them, in which case we will notify you and refund all valid payments received for those products.

Changes to these terms

For future orders, these terms may differ, so we recommend you read them carefully each time you agree to them during the ordering process. We will not change the terms for an existing order we have accepted. The terms that apply to your order are those in effect at the time you placed it.

Contact us

Email: sales@goingdark.com.au
Phone: 07 2111 8404
Post: PO Box 155, Jimboomba QLD 4280, Australia